Last updated 2026
72-hour window. Software packages are custom-configured for your business, so all sales are final — with one exception: you may request a full refund within 72 hours of purchase, provided implementation and configuration work has not yet begun. After 72 hours, or once implementation has begun, all sales are final and non-refundable.
A full refund is available only when both of the following are true:
Implementation is considered to have begun once we start scoping, configuring, building, or provisioning any component of your package — including account creation, storefront setup, campaign configuration, or AI toolkit provisioning.
Once 72 hours have passed, or once implementation has begun (whichever comes first), all sales are final and non-refundable. This reflects the custom software configuration, provisioning, and labor committed to your project.
Standing behind our work does not mean a money-back guarantee — it means that if a delivered component does not work as described, we will repair, reconfigure, or re-deliver it at no additional charge. If something we built for you isn't functioning as agreed, contact us and we will make it right. This support commitment is not a refund and does not entitle you to a return of fees.
To request a refund within the 72-hour window, contact us as early as possible so we can confirm implementation has not begun:
Please include your name, the email used at purchase, and the package purchased. Approved refunds are returned to the original payment method; processing time depends on your bank or card issuer.
Keen River Partner sells business software and implementation services. We do not guarantee any particular revenue, sales, savings, or business outcome, and no statement on this site should be read as such a guarantee.
Questions about this policy? Reach us at bobby.hill@keen-river-partner.com or (206) 347-0893. You can also review our Terms of Service.